Giving homeowners more information on outstanding balances and pending interest rate changes is the aim of new rules for mortgage servicers proposed Friday by the Consumer Financial Protection Bureau. The rules, a first for the entire mortgage servicing industry, would also require servicers to respond to homeowners' calls for information or complaints within 5 days. No such rules exist now.Richard Cordray, director of the bureau, said the rules could be summed up as: "No surprises and no run-arounds." "We want to make sure that at all times consumers can get information about how much they owe, what they are paying, and how their payments are being applied," Cordray said. "And if consumers fall behind on their mortgage, we want them to know how to assess their options and take action."That may come as a relief to thousands of homeowners who have tried and failed to get information from their servicers to prevent a foreclosure by refinancing.Investigations into disastrous practices, including reportedly falsified documents, led state attorneys general to sue the largest mortgage servicers and eventually win a $25 billion settlement designed to help underwater homeowners earlier this year. The bureau's proposed rules would overlap with some of the terms of the settlement in that both generally aim to get homeowners better information. But the rules would impact the entire mortgage servicing industry and are required by Wall Street reforms ushered in with the 2010 Dodd-Frank Act.